Effective Date: 01 JAN 2025

Welcome to BhojRoj.com, operated by BKS Documentation Solutions Pvt. Ltd. (“Company”, “we”, “our”, or “us”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Platform”).

We are committed to protecting your personal information and your right to privacy. If you have any questions, feel free to contact us at support@bhojroj.com.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Name

• Mobile number

• Email address

• Delivery address

• Gender and age (optional)

• Payment information (processed through secure third-party gateways)

b. Usage Data

• IP address

• Browser type and version

• Device type and operating system

• Location (if permitted)

• App usage, order history, preferences, and feedback

c. Partner/Kitchen Owner Information

• Full name

• ID proof (e.g., Aadhaar, PAN)

• FSSAI registration details

• Kitchen photos and hygiene verification data

• Bank details for payments

2. How We Use Your Information

We use your information to:

• Deliver tiffin/meal services at your chosen address

• Process your orders and payments

• Provide customer support

• Enable kitchen owners to receive bookings

• Facilitate onboarding and verification of Geeta Bhoj Network kitchens

• Improve user experience and platform security

• Send service-related updates, notifications, and offers

3. Geeta Bhoj Network Kitchens (GBNK)

We operate a special initiative to empower underprivileged women, such as widows and single mothers, via our Geeta Bhoj Network. During onboarding or while placing an order, BhojRoj may show whether a kitchen is part of this network. This information is used to promote social responsibility and transparency. However, we do not disclose sensitive personal data of the kitchen operators or customers.

4. Sharing Your Information

We do not sell your personal data. However, we may share your information with:

• Delivery personnel, for fulfilling orders

• Kitchen partners, to fulfill meal bookings

• Payment gateways, for processing transactions

• Government authorities, if legally required

• Service providers, for analytics, hosting, and communication

All such third parties are bound by confidentiality and data protection obligations.

5. Cookies and Tracking Technologies

We may use cookies, beacons, or similar technologies to:

• Remember user preferences

• Track order trends and site usage

• Show relevant offers and retarget ads

You can manage cookie preferences through your browser settings.

6. Data Security

We follow industry best practices to secure your data. While we strive to protect your personal data, no method of transmission over the internet is 100% secure.

7. Children’s Privacy

Our services are intended for users above 18 years of age. We do not knowingly collect data from children under 18.

8. Your Rights and Choices

You can:

• Access or update your personal information via your account

• Request deletion of your account or data by contacting us

• Opt out of promotional messages anytime

9. Data Retention

We retain your data as long as your account is active or as needed to comply with our legal and regulatory obligations.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review it periodically.

11. Contact Us

If you have any questions or concerns regarding this policy or our practices, please contact:

BhojRoj.com
Operated by BKS Documentation Solutions Pvt. Ltd.
Email: support@bhojroj.com
Phone: [+91-7354228841]